Online repair reporting
User Information *Asterisks are required
Name/Gender
Name*
Gender*
Company

(Company/store name)

Address
Area* province
city
District/County/Town

(Select the province, municipality and corresponding district/county/town)

Mailing address*

(Please fill in the building/block name and floor number)

Contact
Phone
Mobile phone

(Phone or mobile please enter at least one entry)

Mandating party information

Fault condition

Product
Classification

(Product category needs to be selected)

Machine model

(Example:MC016DA4A2)

Factory No

(Example:1100118G22008)

Delivered date
year
month

(Please select the installation year and month)

Setting place
Outdoor unit
Indoor unit

(Please select the installation location of the product)

Failure condition
Fault code

(example:17,E17)

Fault symptom*

(Example: Select a fault option similar to the description)

Message

If there are multiple air conditioners reported for repair, please fill in the model and installation location. And if there are other contact details, they can also be filled out. (255 words can be entered)

Warranty acceptance results contact

After the warranty acceptance is completed, the warranty information filled in will be contacted through the following ways.
Please select the desired sending method.